Frequently Asked Questions

Frequently Asked Questions

What is included in the OhmyBrow At-Home Brow Studio Kit?

The kit includes everything you need for salon-quality brows at home — precision tools, a brow guide, and step-by-step instructions to help you shape, define, and perfect your brows from the comfort of your own space.

Is OhmyBrow suitable for beginners?

Absolutely! Our kit is designed to be beginner-friendly. Each tool is precision-crafted to make brow grooming easy, even if you've never shaped your brows before. The included guide walks you through every step.

How long will the kit last?

With proper care, the tools in your OhmyBrow kit are built to last. We recommend cleaning your tools after each use to maintain hygiene and longevity.

How long does shipping take?

We ship across South Africa. Standard delivery typically takes 3–5 business days. You'll receive a tracking number once your order has been dispatched.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Check our store for the current free shipping threshold.

Can I return or exchange my order?

Yes, we have a hassle-free return policy. If you're not completely satisfied, please contact us at supportohmybrow@gmail.com within 30 days of receiving your order and we'll make it right.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout.

How do I use my discount code?

Simply enter your discount code at checkout in the 'Discount code' field and click Apply. The discount will be deducted from your total before payment.

Can I use more than one discount code at a time?

Only one discount code can be applied per order. Choose the one that gives you the best saving!

How do I contact OhmyBrow?

You can reach us at supportohmybrow@gmail.com. We aim to respond within 1–2 business days.